Policies

Office Policies

Office Hours and Emergency Services

Our office is open Monday through Friday, 7:30 AM to 5:00 PM, and Saturday 9:00 AM to 1:00 PM. We are closed on Sundays and all major holidays. We do not provide emergency services, crisis services, weekend services, or after-hours coverage.

In the event of a life-threatening emergency, please call 911 or go to your nearest emergency room. For urgent mental health crises outside office hours, contact the 988 Suicide & Crisis Lifeline or text HOME to 741741.

Appointment Scheduling

All appointments must be scheduled in advance. We send appointment reminders as a courtesy, but it is your responsibility to keep track of your scheduled appointments. You must confirm your appointment when prompted. Repeated no-shows may result in discharge from the practice.

Missed Appointment and No-Show Policy

We require advance notice for all appointment cancellations. Failure to provide adequate notice will result in a missed appointment fee that must be paid before scheduling future appointments. These fees are not billable to insurance.

• New Patient Medication Management: 2 business days advance notice required. No-show fee: $150.

• Established Patient Medication Management: 24 hours advance notice (1 business day) required. No-show fee: $100.

• TMS and IOP/PHP Appointments: 24 hours advance notice (1 business day) required. No-show fee: $100.

• Therapy Appointments: 24 hours advance notice (1 business day) required. No-show fee: $100.

Medication Prescription and Refill Policy

Medication refills require a scheduled appointment (virtual or in-person). Please schedule your follow-up appointments in advance to ensure you do not run out of medication. We do not provide emergency refills or bridge prescriptions.

• Request refills during your scheduled appointment only.

• Allow 24–48 hours for processing of routine prescriptions.

• Schedule 2 medications require electronic prescribing to your pharmacy.

• It is your responsibility to verify that prescribed medications are covered by your insurance formulary.

For patients prescribed controlled substances, please review our Controlled Substance Policy tab.

Financial Policies

You are responsible for all charges related to your care, regardless of insurance coverage. Insurance verification is not a guarantee of payment.

• We require a credit card on file for all patients.

• We accept credit cards, debit cards, and HSA/FSA cards.

• Copays and deductibles are due at time of service.

• There is a $15 fee for any payments disputed through the bank

• There is a $50 charge for any returned checks

Administrative Fees:

• Paperwork and forms: $30–$150 depending on complexity

• Letters for work/school: $30

Insurance

Medical expenses are the patient's responsibility regardless of insurance coverage. While we verify your benefits with your insurance company as a courtesy, a copay or coinsurance estimate provided by us, is not a guarantee of insurance coverage or payment. Patients are responsible for knowing the stipulations of their insurance policy. If for some reason your insurance company fails to pay for services rendered and/or you are not eligible at the time the services are rendered, the patient is responsible for payment. You also agree to take full responsibility for the entire amount due for any and all services rendered that are not covered by your insurance carrier. You are responsible to timely notify our office for any changes of insurance or demographics information. You authorize your insurance plans to pay directly to Allen Psychiatry for the services provided.

Medical Records

If you need a copy of your medical records, please contact our office for access. If medical records are being requested to be sent to another entity, a release authorization form must be signed and an 8-10 business day turnaround time can be expected.

Communication Policy

By providing your contact information, you consent to receive communications from our office via phone, email, and text message. These may include appointment reminders, billing information, and prescription notifications. Email and text messaging are not secure forms of communication.

Scope of Services

We provide outpatient psychiatric and mental health services including psychiatric evaluations, medication management, psychotherapy, TMS therapy, and IOP/PHP services.

We do not provide: emergency or crisis services, forensic evaluations, custody evaluations, disability determinations, accommodations, court testimony, fitness for duty, occupational psychiatry or legal reports.

Confidentiality and Mandated Reporting

Your treatment information is confidential and will not be released without your written consent, except as required by law. We are mandated reporters and must report suspected child abuse, elder abuse, or threats of harm to self or others.