Question 1

What is TMS therapy?

Accepted Answer

Transcranial Magnetic Stimulation (TMS) is an FDA-approved, non-invasive treatment for depression that uses magnetic pulses to stimulate areas of the brain involved in mood regulation. It is also FDA-approved to treat Obsessive Compulsive Disorder.

Question 2

How long does TMS treatment take?

Accepted Answer

A typical TMS treatment course consists of daily sessions (Monday-Friday) for about 8 weeks. Each session lasts about 20 minutes.

Question 3

What if my insurance doesn't cover a service?

Accepted Answer

Any amount not covered by your insurance is the responsibility of the patient. We'll inform you of your estimated costs before your appointment so there are no surprises.

Question 4

Is TMS therapy painful?

Accepted Answer

TMS is generally well-tolerated. You may feel a tapping sensation on your scalp during treatment, and some patients experience mild discomfort of the scalp during the first few sessions as they adjust to the sensation. This typically decreases over time.

Question 5

What are the side effects of TMS?

Accepted Answer

TMS has minimal to no side effects compared to medications. The most common side effect is mild scalp discomfort, which usually resolves shortly after the session. TMS has a 0.01% chance of seizures, which is extremely rare. There are no other reported side effects from TMS per the FDA.

Question 6

Will insurance cover TMS therapy?

Accepted Answer

Most insurance plans now cover TMS therapy for treatment-resistant depression. Our team will verify your benefits and help you understand your coverage. We also offer flexible in house, interest-free payment options for those without coverage.

Question 7

Can I continue my medications during TMS?

Accepted Answer

Most patients continue their current medications during TMS treatment. TMS can be used alone or in combination with antidepressants. Our psychiatrists will work with you to optimize your treatment plan.

Question 8

What's the difference between IOP and PHP?

Accepted Answer

Partial Hospitalization meets 5 days a week for 4 hours a day. This includes a weekly medication management session and 2 process review sessions over the 4 weeks of treatment. This program is designed to provide intensive support while you live at home.

Intensive Outpatient is offered 3 days a week for 3 hours a day. Included in this program is 2 progress review sessions and the option to engage in weekly individual therapy with one of our licensed professional counselors. This program model allows flexibility for individuals to attend work or school.

Both programs are designed to provide collaborative and comprehensive care. Our treatment team will work together to determine which program is right for you and your goals.

Question 9

How long do the programs last?

Accepted Answer

Program length is individualized based on your progress and needs. PHP typically lasts a minimum of 4 weeks, with the option for extensions as clinically indicated, before stepping down to IOP.

IOP usually runs for 8–10 weeks. Together, participation in PHP followed by IOP generally lasts 12–14 weeks in total. Throughout the program, your progress is regularly assessed and the treatment plan is adjusted as needed to best support your recovery.

Question 10

What happens in a typical day?

Accepted Answer

A day in PHP/IOP includes time for group processing, interpersonal learning, collaborative care across departments, and structured skill-building. In addition, participants have the option to engage in individual therapy sessions with their providers throughout the course of treatment. Each group experience is unique and designed to support growth and recovery.

Question 11

Can I work or go to school during treatment?

Accepted Answer

IOP is designed to accommodate work and school schedules, offering morning, midday, and evening sessions.

PHP requires a temporary break from these commitments due to the intensive daily schedule, but many patients view this as valuable time dedicated to healing.

Question 12

Will my insurance cover IOP/PHP?

Accepted Answer

Most insurance plans cover IOP and PHP as medically necessary treatments. Our admissions team will verify your benefits, handle authorization, and explain any out-of-pocket costs. We also offer payment plans to ensure treatment is accessible.

Question 13

Is the program only for certain conditions?

Accepted Answer

Our programs treat a wide range of mental health conditions including depression, anxiety, bipolar disorder, PTSD, and co-occurring disorders.

Question 14

What is Spravato?

Accepted Answer

Spravato (esketamine) is an FDA-approved nasal spray medication for treatment-resistant depression and depression with suicidal thoughts. It works differently than traditional antidepressants, often providing rapid relief of symptoms within hours to days rather than weeks.

Question 15

How is Spravato administered?

Accepted Answer

Spravato is self-administered as a nasal spray under medical supervision in our clinic. You'll relax in a comfortable room during a 2-hour monitoring period. The medication is given twice weekly for the first month, then weekly, and eventually every 2 weeks for maintenance.

Question 16

What does Spravato treatment feel like?

Accepted Answer

During treatment, you may experience mild dissociation (feeling disconnected or 'floaty'), which typically lasts 1-2 hours. Most patients find this tolerable or even pleasant. You'll be monitored by our caring staff throughout your visit to ensure comfort and safety.

Question 17

Are there side effects of Spravato treatment?

Accepted Answer

Common side effects include dissociation, dizziness, nausea, and increased blood pressure during treatment. These effects are temporary and resolve before you leave our clinic. Spravato does not cause the weight gain or sexual side effects common with oral antidepressants.

Question 18

How quickly does Spravato work?

Accepted Answer

Many patients notice improvement within hours to days of their first treatment, though individual responses vary. This rapid action makes Spravato particularly valuable for severe depression or when quick symptom relief is needed.

Question 19

Will insurance cover Spravato?

Accepted Answer

Most insurance plans cover Spravato for treatment-resistant depression. Our team handles the prior authorization process and will discuss your specific coverage and any copay assistance programs available to minimize your out-of-pocket costs.

Question 20

How long are therapy sessions?

Accepted Answer

Initial consultations are typically 60 minutes to get to know you and your goals. Follow up therapy sessions are usually 50 minutes.

Question 21

How often will I need to come?

Accepted Answer

This varies based on your needs and goals. Many clients start with weekly sessions and then move to bi-weekly or monthly as they progress. We'll work together to find a frequency that supports your healing while fitting your schedule and budget.

Question 22

Do I need a referral from my primary care doctor?

Accepted Answer

Most insurance plans do not require a referral to see a psychiatrist or therapist. However, some HMO plans may require one. Check with your insurance or call us and we can help verify.

Question 23

What therapy approaches do you use?

Accepted Answer

Our therapists are trained in evidence-based approaches including CBT, DBT, EMDR, mindfulness-based therapy, and psychodynamic therapy. We'll match you with a therapist whose expertise aligns with your needs and preferences.

Question 24

Do you offer virtual therapy sessions?

Accepted Answer

Yes! We offer both in-person and secure video sessions. Many clients appreciate the flexibility of virtual therapy, especially for individuals with busy schedules.

Question 25

How do I know if therapy is working?

Accepted Answer

Progress looks different for everyone. You might notice improved mood, better relationships, or new coping skills. We'll regularly check in about your goals and progress, adjusting our approach as needed to ensure you're getting the most from therapy.

Question 26

How long are medication management appointments?

Accepted Answer

The initial evaluation typically lasts about 60 minutes. This gives us time to understand your history, current symptoms, and develop a personalized treatment plan together. Follow-up appointments are usually 15-30 minutes.

Question 27

Do you offer evening or weekend appointments?

Accepted Answer

We do have some early evening and weekend appointments on a limited basis only. Typical hours are between 8am and 5pm.

Question 28

Will I be pressured to start medication?

Accepted Answer

Absolutely not. We believe in collaborative care where you're an active participant in treatment decisions. We'll discuss all options including therapy, lifestyle changes, and medication. The choice is always yours, and we respect your preferences.

Question 29

What insurances do you accept?

Accepted Answer

We accept most major insurance plans, for a majority of services, including Medicare. Our billing team will verify your benefits and explain any costs before your appointment. We also offer self-pay options with transparent pricing.

Question 30

What if my current medications aren't working?

Accepted Answer

This is very common, and we specialize in helping people who haven't found relief with their current medications. We'll carefully review your medication history, consider genetic testing if appropriate, and explore alternative options including different medications or augmentation strategies.

Question 31

What should I expect at my first visit?

Accepted Answer

Your first visit includes a comprehensive evaluation where we'll discuss your concerns, history, and goals. We'll work together to create a personalized treatment plan.

Question 32

How do I schedule an appointment?

Accepted Answer

You can schedule online through our website, call us at (469) 340-2777, or fill out our contact form. Our intake team will help match you with the right provider and find a convenient appointment time.

Question 33

What if you don't take my insurance or I'm out of network?

Accepted Answer

You have two options: pay our self-pay rates, or we can file the claim as an out-of-network provider on your behalf. With out-of-network filing, higher deductibles and coinsurance typically apply, and your insurance may not cover the service at all.

Question 34

What if I need to cancel or reschedule?

Accepted Answer

We understand that life happens. To avoid a cancellation fee, please provide at least 48 hours’ notice for new patient appointments and 24 hours’ notice for follow-up appointments, during regular business hours.

Appointments can be managed through our patient portal or by calling our office.

Same day cancelation & rescheduling fees are as follows: 
- New Patients Medication Management (48 hours): $150.00
- Follow Ups Medication Management (24 hours): $100.00 
- TMS, Spravato, PHP & IOP (24 hours): $100.00
- Psychological Testing (24 hours): $200.00
- Therapy (24 hours): $150.00

Question 35

Can you see clients out of state?

Accepted Answer

Due to state laws and regulations, patients must be in the state of Texas at the time of their virtual appointment.

Question 36

When is my payment due?

Accepted Answer

Payment is due at the time of service or before your appointment. We require a valid credit or debit card on file for all patients.

Question 37

Do you accept Medicaid or Texas Medicaid plans?

Accepted Answer

We do not currently accept Medicaid. However, we offer competitive self-pay rates and flexible payment plans for patients without commercial insurance coverage.

Frequently Asked Questions

All FAQs

Do I need a referral from my primary care doctor?

What insurances do you accept?

How do I schedule an appointment?

What if you don't take my insurance or I'm out of network?

Do you accept Medicaid or Texas Medicaid plans?

What if my insurance doesn't cover a service?

What if I need to cancel or reschedule?

Can you see clients out of state?

When is my payment due?

If You Are in Immediate Danger

Still Have Questions?

Frequently Asked Questions

All FAQs

Do I need a referral from my primary care doctor?Insurance & BillingAll ServicesFeatured

Do I need a referral from my primary care doctor?

What insurances do you accept?Insurance & BillingMedication ManagementTMSAll ServicesFeatured

What insurances do you accept?

How do I schedule an appointment?GeneralAll ServicesFeatured

How do I schedule an appointment?

What if you don't take my insurance or I'm out of network?Insurance & BillingAll ServicesFeatured

What if you don't take my insurance or I'm out of network?

Do you accept Medicaid or Texas Medicaid plans?Insurance & BillingAll ServicesFeatured

Do you accept Medicaid or Texas Medicaid plans?

What if my insurance doesn't cover a service?Insurance & BillingAll Services

What if my insurance doesn't cover a service?

What if I need to cancel or reschedule?GeneralAll Services

What if I need to cancel or reschedule?

Can you see clients out of state?GeneralMedication ManagementTherapyIOP/PHPAll Services

Can you see clients out of state?

When is my payment due?Insurance & BillingAll Services

When is my payment due?

If You Are in Immediate Danger

Still Have Questions?